Returns & Exchanges Policy

Returns and exchanges are a guaranteed right for all our customers and apply to all eligible products offered in our store, subject to the terms and conditions stated below.

• All eligible products sold through our store may be returned or exchanged in accordance with the terms and conditions outlined on this page.
• A product may be returned or exchanged only if it is in the same original condition in which it was purchased and is returned in its original packaging.
• Return or exchange requests are reviewed and approved within 3 business days.
• Once a return or exchange request is approved, our courier will contact or visit the customer within approximately 3–5 business days.
• To request a return or exchange, please send a message via WhatsApp to the number shown on your shipping document, or contact us through our Contact Us page.
• If the product is defective, damaged, faulty, or does not function as described, please send us clear photos of the product together with your city, full address, phone number, and order number so we can process the return or exchange.
• If the product received is materially different from the description shown on the product page, the customer may be eligible for a full refund, subject to verification.
• We are not responsible for expectations regarding the use, performance, or features of a product that were not specifically stated or described on the product page.

Product Condition

Returned or exchanged products must be unused, unopened where applicable, and in their original condition with all original packaging, accessories, labels, and components included.

For hygiene and safety reasons, certain personal care, cosmetic, beauty, and hygiene products may not be eligible for return after opening or use unless the product is defective, damaged, or incorrect.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using the applicable refund method. Processing times may vary depending on the payment method, payment provider, and banking institution.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order number together with clear photos or videos showing the issue.

After reviewing the case, we will arrange the appropriate solution, which may include replacement, exchange, or refund where applicable.

How to Request a Return or Exchange

To start a return or exchange request, please contact us through WhatsApp using the contact number provided on your shipping document or through the Contact Us page on our website.

Please include the following information:

• Order number
• Customer name
• Phone number
• City and full address
• Product name
• Reason for return or exchange
• Clear photos or videos if the product is damaged or defective